• Requires specialized depth and/or breadth of expertise in own job discipline or Corporate Sales management and is often regarded as a source of knowledge to other subordinates.• Solves unique problems that have a broad impact on the business.• Contributes to the development of organization's Corporate Sales strategy.• May lead teams or projects within the Corporate Sales.• Participate in the expanding of existing portfolio of clients for corporate accounts by understanding their needs and continuously proposing solutions that meet them.• Ensure Establishing strong relationships in order to maximize sales growth and opportunities.• Identify any potential opportunities in the marketplace to expand SPL business as well as reduce business risks.• Ensure achieving the defined sales targets quarterly in order to meet sales annual target of SPL.• Participate in developing strong internal cross functional relationship to serve, solve and manage complaints and client pain areas.• Ensure resolving customer queries and providing support for development of sales strategies.
- Require willingness and ability to undertake specified tasks as directed.
- Perform different tasks, process routine documents and maintain day to day activities.
- Performs routine assignments based on existing policies and procedures of the function.
- Receives instruction, guidance and direction from more senior level roles.
- Manage the design of corporate talent management and leadership development strategies that provide the organization with a competitive advantage to attract, grow and retain talent.
- Assist in managing the formation of succession plans for key roles across SPL, including development and maintenance of lists of potential successors for key positions to ensure adequate workforce in the pipeline.
Strategic Contribution
- Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
- Manage the effective achievement of assigned objectives through the leadership of the Business Process Management department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Planning
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with Saudi Post’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for Saudi Post.
Reporting
- Ensure that all department reports are prepared timely and accurately and meet Saudi Post requirements, policies, and quality standards.
Job Specific Accountability
Process Engineering Management
- Ensures efficient and cost-effective delivery of the integrated process management services including process engineering, process control and process safety and environment aspects of the operations of SP.
- Provides process-related advice to concerned departments for handling their process incidents / issues; act as the focal point for technical support for new projects integration.
- Leads the collaboration with Operations, LMD, sorting centers, retail, etc. to provide expert process engineering advice on related issues.
- Oversees and guides new studies in process and technology to overcome bottlenecks in operations and to effect process improvements.
- Oversees the integrity and maintenance of process documents, ensuring proper and regular revisions to meet changing requirements.
Project Planning & Management for Business Process Management
- Evaluates current work processes and systems, plans and implements procedures to maximize efficiency.
- Determines requirement and allocates / acquires necessary resources to implement / support process enhancement projects.
- Participates in the conceptual stages of project development and contributes in defining project scope, goals and deliverables and reviews requirement documents for process-related projects only.
- Tracks project milestones and deliverables, reviews progress reports, analyses result, proactively manages scope changes, identifies potential crises, evaluates risks and devises contingency plans for projects related to the business processes.
Process Monitoring
- Oversees the selection, implementation, and continuous monitoring of the most effective business process modelling tools.
- Regularly liaises with departmental heads to propose process improvement initiatives and support cross functional planning of shared processes. At the same time, liaise with external customers, stakeholders through customer experience department to collect and capture data for integration into the business process. framework and methodology, as well as make recommendations for relevant process improvements.
- Identify barriers to change and develop and propose solutions that address both business needs and customer satisfaction.
- Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team to support their overall development.
Promote SPL’s values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.
- Support the implementation of project governance standards across the IT portfolio, including tracking and monitoring project deliverables, ensuring regular updates, and facilitating communication between project teams and stakeholders.
- Contribute to the delivery process by assisting in defining project scope, collaborating with teams to ensure smooth execution of activities, and supporting the overall project plan to ensure milestones are met.
- Work closely with leadership to understand how strategic priorities impact vendor relationships. Support the management of vendor relationships to ensure the delivery of services that align with SLAs and business requirements.
- Identify areas within technology operations where third-party resources may be beneficial. Assist in developing recommendations for establishing new vendor partnerships or optimizing existing relationships.
- Collaborate with the Strategy Team to help manage technology adoption through portfolio prioritization and ensure effective project management frameworks are followed, both agile and traditional, within the team.
- Help optimize vendor relationships by providing insights into the review and selection of vendors. Assist in developing RFPs and defining evaluation criteria to ensure the selection of vendors that align with business needs.
- Participate in the development of project budgets, assisting in comparing vendor proposals, specifications, and delivery timelines to ensure the selection of the most cost-effective and suitable suppliers.
- Support the management of the bidding process, contributing technical expertise and assisting in contract negotiations to establish vendor relationships and ensure vendors comply with contract terms.
- Proactively analyze opportunities for cost reductions by realigning vendor partnerships or switching vendors where necessary. Collaborate with Procurement and Legal teams to engage vendors and support contract negotiations.
- Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.
- Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
- Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy.
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
- Responsible for carrying key Local E-commerce account management responsibilities for a range of SPL products and services.
- Responsible for resolving customer queries and providing support for development of sales strategies.
- Implement Local E-Commerce plan for accessing the e-commerce markets and ensures that all approved plans are executed.
- Execute and maintain efficient and effective review of all e-commerce customers to ensure all customer visits and meetings are completed and the teams understand the sales plans and visits for their customer accounts.
- Handle customer complaints / escalations in a timely and effective manner in coordination with other SPL departments and reports complaints about products & services to concerned departments
- Conduct analysis, in coordination with marketing department, of relative elements in the market such as trend-shifts in interests, likes of e-commerce customers, relative changes in competition, political / economic factors and reports to leadership.
- Require willingness and ability to undertake specified tasks as directed.
- Perform different tasks, process routine documents and maintain day to day activities..
- Performs routine assignments based on existing policies and procedures of the function.
- Receives instruction, guidance and direction from more senior level roles.
- Learn, apply and consolidate specialized skills and knowledge in providing financial planning activities and responding to queries and providing explanations. Ensuring that any changes in financial planning activities are updated accordingly.
- Assist in monitoring the end-to-end budgeting process by recognizing potential budget problems, preparing budget based on objectives, understanding revenues, expenditures and costs, managing capital budget, monitoring budget variances and errors, making adjustments to ensure proper development and consolidation of annual budgets.
- Assist in Conducting a review and examine departments/divisions annual budget submissions in order to ensure accuracy and completeness of budgets and ensure adequate justifications are provided to support the estimated costs and budgets.
- Asist in Reviewing and finalizing the consolidated annual budget in order to ensure alignment with Ministry of Finance guidelines and timelines and present the budget to the supervisor for further review.
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Generic Accountabilities
Strategic Contribution:
- Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
- Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management:
- Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
- Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
- Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance:
- Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures:
- Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement:
- Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence:
- Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
- Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
- Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting:
- Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities:
- Lead automation solutions; sortation & robotics, and all other logistics technologies (Hardware-based, IoT, AI/ML) in terms of design, integration and deployment.
- Collaborate with technology vendors to integrate and deploy sortation solutions, advanced technologies and IoT devices into operational processes.
- Lead the solutioning, design and definition of the requirements and specifications for new technologies based on operations assessment.
- Research and Explore new technologies and best players in the industry in alignment with Operations technology strategy.
- Emerging Technologies: looks after advanced technologies in operations.
- Lead delivery of digital strategy for Operations.
- Requires specialized depth and/or breadth of expertise in own job discipline or cloud infrastructure management and is often regarded as a source of knowledge to other subordinates.
- Solves unique problems that have a broad impact on the business.
- Contributes to the development of organization's cloud infrastructure strategy.
- May lead teams or projects within the cloud infrastructure section
- Lead the design, implementation, and optimization of cloud infrastructure and platform services, ensuring secure, scalable, and reliable environments that support business growth.
- Enable automation, manage backup and disaster recovery, and integrating identity solutions like Active Directory, while driving operational excellence and innovation across cloud systems.
- Design and implement secure and scalable IT infrastructure solutions (on-premise and cloud).
- Manage physical and virtual server environments (Windows/Linux)
- Collaborate with cybersecurity, DevOps, and application teams to align infrastructure with business needs
- Monitor system performance and implement proactive improvements
- Ensure high availability and disaster recovery plans are in place and tested regularly
- Maintain and support network systems including LAN/WAN, firewalls, VPNs, and load balancers
Manage and oversee backup and disaster recovery plans to ensure data integrity, system resilience, and business continuity
Establish a general policy that is adhered to in performing all initiatives related to Hajj & Umrah business centre in cooperation and coordination with the head of the Hajj & Umrah business centre.
Supervising and following up on the initiatives of the Hajj and Umrah business centre, implementing the new programs and controls for these activities and following up on their implementation until contracts are signed and services begin to be provided.
Establishing strategic partnerships with relevant authorities regarding Hajj and Umrah activities. Hajj & Umrah campaigns, government agencies, Hajj & Umrah service providers, and others.
Coordination with all relevant internal departments in the organization to provide them with the latest initiatives and establish channels to contact them periodically regarding the work and partnerships of the Hajj and Umrah business Centre Department.
Communication and coordination with Internal and external bodies related to Hajj and Umrah activities.
Supervising everything related to the Hajj and Umrah Business centre Department, including training office members and workers, preparing and completing tasks related to the formation of the department and following it up.
• Requires specialized depth and/or breadth of expertise in own job discipline or partnerships management and is often regarded as a source of knowledge to other subordinates.• Solves unique problems that have a broad impact on the business.• Contributes to the development of organization's partnerships strategy.• May lead teams or projects within the partnerships department.• Responsible for conducting evaluations of identified partners based on their strengths in addition to other relevant criteria like their track record, financial stability, ability to scale, commitment to serving KSA, etc.• Support in managing GIGA and MEGA projects which mainly connected to 2030 vision, opening doors to the sales people.• Assist in developing overall SPL partnership strategy (HHR, Packaging, space rental and Urgent), goals and objectives in alignment with SPL commercial plan and ensure marketing implementation and sales execution of any related partnership matter to increase overall revenue.
