- Help senior colleagues manage internal client and customer relationships by using relevant client systems.
- Help develop procedures for an area of the organization, and monitor their implementation.
- Provide information and clarification on existing procedures, processes and precedents.
- Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.
- Take responsibility for managing and delivering a designated legal case work program.
- Execute a communications plan within established systems and procedures.
- Document and maintain legal files and issues.
- Require willingness and ability to undertake specified tasks as directed.
- Perform different tasks, process routine documents and maintain day to day activities..
- Performs routine assignments based on existing policies and procedures of the function
- Receives instruction, guidance and direction from more senior level roles.
- Asist in developing plans and strategies that meet the needs of prospective global customers or partners. Identifying global market trends and determining the best way to adapt exicting products and services for a global marketplace.
- Ensure compliance with policy and procedures in relation to international affairs activities, and Assist in developing guidelines for other departments so that initiatives, communication plans and materials comply with the SPL’s policies.
- Assist in setting goals and objectives for International sales teams according to the market conditions in order to ensure the execution of International sales unit’s growth strategy.
- Assist in planing and managing the global network strategy so it can be constructed organically and risk appropriately managed
- Participate in the strategic design and procurement for SPL’s global supply chain partners, and assist in resolving strategic service delivery escalations with those partners.
Team Supervision:
- Organize and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which is consistent with operating procedures and policy.
- Provide on-the-job training and constructive feedback to assigned team to support their overall development.
- Promote SPL’s values and ethics in all activities within the team to support the establishment of a value drive culture within the organization.
Budgeting and Financial Performance:
- Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.
Policies, Systems, Processes & Procedures:
- Provide inputs and implement policies, systems, and procedure for the assigned team so that all relevant procedural/regulatory requirements, fulfilled while delivering a quality, cost-effective service.
Continuous Improvement:
- Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence:
- Proactively engage with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
- Facilitate the review, enhancement, and implementation of processes to manage client relationships to enhance the customer journey in line with the organization’s customer experience strategy.
Reporting:
- Prepare sectional statements and reports timely and accurately to meet SPL and department requirements, policies, and quality standards.
Job Specific Accountabilities:
Monitor the management of Reward strategy in line with global best practices to manage internal equity, market competitiveness and overall employee satisfaction and performance.
Manage all aspects related to bonus structure design, merit increase, and salary reviews ensuring proper linkage to performance, to establish fairness, consistency, and pay-for-performance mentality across the organization.
Manage the creation and development of the holistic compensation philosophy to attract, motivate and retain the top performers at SPL.
Manage the design and implementation of initiatives policies related to the holistic compensation philosophy through compensation programs in order to better motivate employees for incentives and compensations provided for effective performance.
Supervise the preparation of studies on performance, incentives and compensation and link the same to the results of employee evaluation in accordance with the established principles and standards.
Communicate and coordinate with business leaders and HC stakeholders to align compensation programs with annual and mid-year audits and promotion programs by HC client sectors, as appropriate.
- Participate in the development and update of SPL’s organizational structure and functional mandates in line with the strategies and work procedures of the organization’s functions according to the nature of their work and operating model.
- Maintain the Human Capital policies and procedures manual to ensure proper documentation and governance.
- Participate in studying and evaluating the impact of changes in the organizational structure based on SPL’s business needs and plan the transition to the target position to ensure business continuity.
- Ensure communication with the organization’s functions to discuss proposed amendments and improvements to the organization structure in order to ensure that the specific plans for the development of SPL’s structure are effectively implemented.
- Prepare job descriptions and ensure they fulfill all the necessary tasks and requirements in accordance with the established principles and standards.
- Support in the development of applicable strategies and plans of workforce planning by identifying gaps and anticipating future needs and requirements to ensure that the developed plans are comprehensive to bridge the gaps between supply and demand of workforce.
- Assist in the development and review of periodical financial statements in line with local and international standards in order to keep the management and shareholders informed about SPL’s financial health, so that accurate of financial information is provided in a timely manner to support decision making and accurate forecasts.
- Participate in reviewing all business units and SPL’s subsidiaries financial statement submissions and consolidate them to the organization-wide’s financial results, ensuring that revenue, expenses, and balance sheet accounts are accurately recorded.
- Support in preparing and publishing schedule for periodic closing activities to inform all stakeholders, and follow-up accordingly in order to ensure meeting the set closing deadlines for timely execution of closing activities reconciliation of general ledger accounts.
- Act as a trusted strategic and financial advisor and functional expert for SPL and its subsidiaries on all financial reporting matters, collaborating with the business leaders to drive operational excellence and achieve overall strategic and business objectives.
- May lead teams or projects within the Financial Reporting.
- Solves unique problems that have a broad impact on the business
- Contributes to the development of organization's Financial Reporting strategy
- Manage the coordination with external auditors in order to provide all the necessary information, documentation and data needed for the completion of their audit assignments and resolve any outstanding audit queries to support external auditor’s assigned tasks.
- Requires specialized depth and/or breadth of expertise in own job discipline or Financial Reporting management and is often regarded as a source of knowledge to other subordinates.
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- Make recommendations to the General Manager on business risks related to all SPL operations and work with the concerned parties to set cost-effective controls against risks.
- In conjunction with the General Manager, formulate and provide inputs on the development of the operations audit plan and ensure its integration with the comprehensive annual audit plan to assess the level of compliance with SPL policies and procedures and identify risks and appropriate tools to control them.
- Monitor the implementation of operations audit programs and ensure the availability of the support needed by the operational audit team to conduct the internal audit of the functions of various operations so that violations and fraudulent business activities can be detected, reported and investigated in a timely and effective manner.
- Ensure regular coordination with internal and external parties (e.g., legal and external auditors) to ensure taking the appropriate action against any fraudulent activities.
- Review audit results with the COO, coordinate and plan financial audit notes and procedures, and in coordination with the Risk and Legal Affairs Department, in order to reduce risks and weaknesses and increase the effectiveness of operational policies and procedures.
- Follow up on business development and evaluate internally and externally emerging risks in the industry and organizational challenges in order to address key audit concerns and provide value-added recommendations for improvements.
- Assist the management in expanding awareness by keeping all stakeholders informed of new legislation, trends and other issues related to operational audit that may affect the organization’s effectiveness and responsibility towards stakeholders and exposure to risks.
- Is able to elevate SPL's intellectual talent in own Operational Audit discipline by connecting or introducing leading-edge theories, techniques, and/or technologies to the designated function.
- May lead others to solve complex problems, and is able to proactively identify and solve problems associated with SPL's Operational Audit management, and mitigates, or re-defines its impact on the organization's management, and direction of business
- Recommendations, and expertise may highly influence the development of SPL's Operational Audit strategy.
- Manage operational risk assessments, identify vulnerabilities, and recommend controls.
- Refine Audit Procedures by Collaborating with leadership to improve audit procedures and reduce risks
- Oversee operations audits and ensure support for the internal audit team.
- Create a comprehensive operations audit plan aligned with the annual audit.
- Work with operational teams to implement audit findings and address risks.
- Communicate Audit Result key findings and recommendations from operations audits for informed decisions
• Require willingness and ability to undertake specified tasks as directed.• Perform different tasks, process routine documents and maintain day to day activities.• Performs routine assignments based on existing policies and procedures of the function.• Receives instruction, guidance and direction from more senior level roles.• Supporting the development and the enhancement of SPL’s new and existing portfolio of products & services. • Providing market analysis in order to improve and deliver a variety of International products and services to market, that addresses market needs and represents a viable business opportunity. • Assist in analyzing data on revenues, profitability and client feedback in order to effectively monitor the performance of International products features on a periodic basis.• Ensuring that the product supports the SPL’s overall strategy and goals.
- Maintain an effectivecustomer relationship management and engagement to advising the clients on the right tools, services to enable further growth of accounts and revenues.
- Collaboratewith Product Marketing to define and execute the go-to-market strategy & messaging, helping them understand the product positioning, key benefits, and target.
- Manage analyzing consumer needs and identify/prioritize problems and new opportunities. Stay connected with how our product is evolving and evolve our outbound marketing agenda and strategy to align.
- Conduct impactful testing agenda and measurement plan in place to ensure continued improvement of marketing programs.
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
- Work closely with the commercial team especially with the marketing to prepare the product launching through preparing the packaging and pricing.
- Require willingness and ability to undertake specified tasks as directed.
- Perform different tasks, process routine documents and maintain day to day activities..
- Performs routine assignments based on existing policies and procedures of the function.
- Receives instruction, guidance and direction from more senior level roles.
- Support in developing roadmap for the segment propositions in alignment with Consumer strategy.
- Contribute to the development and design of different acquisition and revenues offers, promotions, products and services for National Address products; end to end from start to end including but not limited to concept proposal, business case, concept document, communication brief, …etc.
- Assist in identifying improvement potential in National Address products offering including refinement of products and solutions design and specification to fit the targeted segments and market dynamics.
- Analyze and validate products and pricing with sales and partners.
- Liaise with marketing and sales to support sales activities for strategic deals to develop and manage partnerships plans.
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Implement post product launch activities including, expand the offering market by targeted new industries and define the potential opportunities.
